Changes, Cancellations and Refunds Policy

This policy explains the terms applicable to bookings made directly with MallorcaFly. Bookings made through GetYourGuide are handled through that platform and under its terms, without prejudice to consumers’ statutory rights.

1. Changes and cancellations requested by the customer

1.1 Direct bookings with an assigned date

To request a refund for a direct booking, the request must reach us at least 7 calendar days before the flight date. Requests received later are not eligible for a refund under this policy, unless applicable law grants a right that cannot be excluded.

A change of date may be requested at least 5 calendar days before the flight, subject to availability. Requests made with less than 5 days’ notice cannot be rescheduled under this policy, unless applicable law provides otherwise.

2. Cancellation by MallorcaFly due to weather or safety

The activity depends on weather and safety conditions. If MallorcaFly cancels a direct booking for these reasons, the customer may choose between rescheduling the flight to another available date or receiving a refund.

For bookings made through GetYourGuide, requests for a change or refund must be handled through GetYourGuide in accordance with its process and terms. Any applicable statutory rights will be respected.

3. Gift vouchers

Gift vouchers are valid for 9 months. The holder must contact MallorcaFly and request a flight date within the validity period. If MallorcaFly cancels a flight for weather or safety reasons after a date was requested within that period, another available date will be offered. Requests for a voucher refund will be handled in accordance with applicable statutory rights; this policy does not exclude any non-waivable rights.

4. No-show or late arrival

Customers must arrive at the meeting point at the time communicated. If a customer does not show up or arrives late and the delay prevents the flight from taking place in the assigned time slot, the service will be considered performed and no refund or date change will be due, unless applicable law provides otherwise.

5. Requests and refunds

Requests must include the booking or voucher number, the customer’s name and contact details. You can email us at mallorcafly@gmail.com or call +34 654 564 737. Where a refund for a direct purchase is due, it will be processed, whenever possible, using the original payment method.